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Customer Reviews

Wonderful customer service

I took in a Krisch Duet shade on Sat 27 Jan 2024. Ashton promptly helped me at the Repair Counter. He quickly assessed the problem. Ashton explained what was malfunctioning and why it happened. He then did the repair whilst I was waiting. Ashton then explained how I could go about preventing this from happening. It was amazing. I was able to take the large shade home the same day! I very much appreciated all that he did, and that I didn't need to come back to pick up the shade, as we live 45 minutes from B & D Custom Blinds. Wonderful customer service. and shade work.

Looks great

We have a blind that just fits and looks great in the kitchen. The cord still pulled the blind up, but wouldn't stay. When I brought it in, Ashtin diagnosed the problem with a few questions and fixed the problem in minutes. Now it's back in the kitchen and working fine.

Wonderful Job

I am so pleased with my drapery repair! Jeff did a wonderful job replacing the plastic drapery sliders (located inside the rod) that were broken and brittle from years of AZ sun. Several of the drapery hooks no longer had anything to hook into. Jeff knew his work very well and quickly had the new sliders replaced. The draperies are still beautiful after 25 years and with the repair done they hang perfectly once again. I am so thankful to B&D and especially to Jeff--he knows what he's doing and explains things well--it was a pleasure having him get the job done! Becky in the office was very helpful as well. It was a pleasure working with B&D and I highly recommend them.

Excellent Job

Anthony Miller and his partner did an excellent job on our install. They look beautiful

Repeat customer for repair work on my blinds.

They have been great! First repair done on time and very good so I went back with another repair to drop off! They looked and asked if I had a minute. Came back a few minutes later and had repaired the draw string on motorhome shades! Done and wouldn’t charge me for their time! Nice to see friendly service! Thank you. We’ll go back for any of our blinds or shade needs.

Perfect Work!

Jeff came out today to repair my vertical blinds. He was on time, very friendly, and repaired them perfectly in a short period of time. Thank you so much!

I love the look of my new blind

My window blind was installed on Thursday by Vaughn and I cannot say enough good things about the work he did. He was meticulous with a wonderful eye for details, professional and courteous, neat and efficient. He represents you well!!! I love the look of my new blind and would not hesitate to contact you should I decide to create a new look in my home. I will recommend you to friends and neighbors. Thank you.

We are so pleased with the installation and quality of our new blinds!

We are so pleased with the installation and quality of our new blinds! Jeff is very caring and professional, knowledgeable of the product and very efficient . We appreciate Jeff! We recommend B&D

Jerry and Patsy
Amazing Service

Thank you for your amazing service. I was overwhelmed with all of the choices you had but you were extremely helpful in narrowing down what would work best for our budget and for our style. The installers were friendly and professional. You are an outstanding company with wonderful customer service!

Awesome company

Always do a great job. This week they were able to supply parts from an obsolete vertical blind valance that was installed by them 17 years ago. I can count on them to do it right. Thank you, Ashtin and Amanda, for all your help this week.

Thank you for outstanding customer service!

On the phone, at my house, and at your storefront. All my questions were answered, estimates were accurate, and the final work done on the existing blinds saved me about $3000.00. I am very impressed with the service, the information given to me before and during estimates, and the work done at my home, from repair to installation of a repaired blind. Thank you, B & D; I am happy to refer others to you.

Lynne Brant
Lindsey was helpful in selecting a blind

We appreciated her keeping us in the loop as to when our order would be ready. Jeff was pleasant and efficient installing the blind. We would definitely recommend B & D.

Excellent customer service and very satisfied with the work

Good morning: Jeff visited our house yesterday afternoon to see if a vertiglider could be repaired. He called, as I requested, to let me know he would arrive in a few minutes. From the moment he stepped into our house, Jeff was polite, efficient, explained the problem and how it could be repaired, the approximate cost and time frame, and was careful at every step to check that it was okay to place tools and/or papers on the furniture. I appreciated his directness, the clarity of his explanations, and am very satisfied with the work he did.

Additionally, I had found the original TDBU for the smaller bedroom; again, Jeff explained all the possibilities, answered my many questions, quoted me the price range, and before he left, made sure I knew that someone from the office would call within a few days with a quote for a new valance and the specific costs of the TDBU repairs; he also mentioned I would have the option to wait on installation of the TDBU and have it coincide with the new valance, to save on costs.

All in all, we are very happy with the excellent customer service, made even better by Jeff. Thank you.

Great product and very professional service

Impressed with the product but more impressed with the sales person and the installer. Both were quite professional, friendly and polite and did their jobs well.

Dee and Gary
Very professional and personal service

Completely satisfied with the initial steps for making a decision. Very professional and personal service.

Customer service attitude made the entire experience enjoyable

Melody Miller has been exceptional in her knowledge and her style of dealing with us. Her customer service attitude made the entire experience enjoyable. The blinds in my sister’s home will keep the home comfortable and attractive.

Excellent customer service

This is to let you know that Jeff Jandran did a great job at fixing our blinds yesterday. Jeff is extremely knowledgeable, personable, and efficient at what he does. If we ever need our blinds repaired again, we would definitely call and request Jeff to fix them!

Mariana and John
Highly recommend!

I was very pleased with the professionalism, timeliness, communication, and workmanship of the B&D custom Blinds staff. From beginning of project to completion they were refreshing to work with. Front staff was so helpful and knowledgeable (Becky and Deanna). Ian did a great job with the measuring and blind options that fit us best, Jeff was meticulous in his install, and Tony came right out and made minor adjustments to insure everything was just right. I have recommended them to my family.

Highly recommend!

Working with B and D was just great! I got help picking out my new blind to elevate my space, and the install was on time and quick!! Thank you for my fabulous new blind! Highly recommend!

Excellent customer service.

Excellent customer service. I walked in with a problem on my traverse rod and they gave me free parts and told me how to fix my problem. Travis is an exceptional job.

Highly Recommended

Brought some Hunter Douglas blinds up for repair (originally bought through Costco) and brought them up for repair. We fully expected to leave them and pick them up later. To our great surprise, they were repaired while we waited! And there was NO charge! Recommend B&D very highly...where in today's world does someone do anything for free?

Beautiful Work

We love our new shutters and they look so beautiful. We are so happy. Your installer did a really good job. He is a very caring person. Thank you,

Marilyn and Bill Baim
Wonderful Team

B&D Custom Blinds has a wonderful team all around and I especially enjoyed working with Ian. I was struggling with the concept of getting indoor blinds on my windows, and Ian provided exceptional customer service, he was very knowledgeable about the Hunter Douglas Brand and helped me select the best blinds for my home. The installation was also very quick and seamless. The blind look and work great! I would highly recommend B&D Custom Blinds as the best in town!

Silvia Kurtovic

Hi guys, we were really excited and blown away by your estimator Ian . You definitely follow through with the two young man that came to install our shutters. They were professional neat and precise. I’ve been a builder for 40 years and I would love to have folks like you have working for me. The project wasn’t without some challenges. But I’ve been assured that we will have another gentleman out to make things absolutely perfect. Again thank you so much it has been and honor having your folks in my home!
Thank you.

Joe and Becky Buecje

We just had another room of window coverings installed by B&D . Once again, we are totally satisfied with the quality of the product as well as the service we received. Ian, Anthony and Tony did excellent work and our window coverings look Great !! I would not hesitate to recommend B&D to anyone . B&D really cares about their customers !

Jerry Toborowski | Tucson AZ
Very Professional and We Recommend B&D Anytime!

We were very impressed by every aspect of the company’s professional work. From the estimator to the installer everything was conscientiously completed and thoroughly successful.
The project was completed sooner than we expected. We would use them again and recommend them as well.

Back for More and Still Excellent Product and Service

Just completed my second install. My first was two patio sliding glass window/doors and a 3-window bay window (2017) and today, I replaced three window blinds. From the moment I first met representative Melissa, to the final install today, I have not had any issues or complaints. Melissa’s guidance and knowledge helped me choose the appropriate blinds and the product was measured and produced as ordered. The installation team (today’s was Vaughn and Caleb) were courteous and professional. They arrived promptly, in protective masks; they worked quickly and before leaving, ensured the work areas were clean and I was satisfied and knew how to contact if any issues or questions. If I had more windows or doors, I would not hesitate to use B & D in the future.

Faith Barry | Tucson, AZ
Great Response Time – Great Sales Service – Great Install

We remodeled and our CEO’s office got a new window. We needed to replace and add blinds to the office. Becky made appointment for Tony to come visit and we walked through the project, picked what would work best and got the order done immediately. He was also patient and added some measurements to our file for future work. Slightly more than 3 weeks later, blinds have been installed (old set moved to another office.) Guys were friendly, professional, neat and thorough. Excellent service and my blinds are looking perfect! Don’t go anywhere else – contact Becky at B & D Install and you will be taken care of very well.

Planetary Science Institute | Tucson, AZ

So pleased with the service from Melissa A. helping me with my selections to my installer Anthony.
The process was quite smooth and the end outcome was fabulous!
I have used them on two occasions and service was the best as well as the quality of the shades!

Nina Forte | Oro Valley, AZ
Very Impressed

We are totally impressed with the quality and service from B&D Install and Custom Blinds. They are so friendly, professional and provide 100% total customer service. The blinds have all fit perfectly. Big thanks to Ian and Tony, you guys are the best. It’s hard to get service like this anymore!

Diana and Dennis Campbell | Tucson, AZ
A Plus Plus Plus

A Plus from the time I called to make an appointment for an estimate. Ian was very knowledgeable from style to color matching, and very professional. Also Vaughn and the installation process. Very professional and helpful with care and maintenance and warranty explanation. I HIGHLY RECOMMEND. AND my shutters look amazing! Thank you!

Kelly Dolan | Oro Valley, AZ
Great Service!

After having them repaired a couple of times over almost 25 years, we decided our vertical blinds needed a new headrail. Tony came promptly at the time agreed upon, went right to work and replaced the aging, aged headrail. Amazing how much better a new one operates! Tony answered our questions, demonstrated the “correct” way to open and close verticals…and then went out to his truck and brought in a broom to sweep up the minimal “stuff” that had fallen to the floor during the installation (probably some stuff that had been there before — LOL).
We have used B&D for all our window covering needs and will certainly call on them again for any future needs. HIGHLY RECOMMEND THIS FINE COMPANY!!

Mrs. Ainley | Tucson

From walking into the showroom to having the Hunter Douglas rolling shades installed, we were pleasantly surprised how smoothly the project went. Brian, Becky, Tony were professional and friendly. We got the shades installed after only two weeks! Couldn’t be happier.
Thanks for the great service. Will definitely come back in the future and recommend you to friends.

Hanni & Jacob Storch | Tucson, AZ
Great Product, Great Service

Purchased Hunter Douglas top/bottom adjustable box shades. Brian was very helpful. Measurements were exactly correct. Tony could not have been a better installer. Competent, efficient and very knowledgeable. Love our Shades! Good job B & D!

Tom Payne | Oro Valley, AZ
First Rate Service From Start to Finish!

We stopped by the showroom for another reason, and Ian offered to help. We had a window that I had covered with a sheet for many years, since the heat and light that come in from that window in our back door is very intense.
When Ian came to our home to provide a quote for the window blind, he took the time to ask what I needed for that window, and he provided the best advice, and the right product.
Vaughn and Ash came today to install the window blind, and they did an excellent job: fast, and efficient, and they explained how to operate the window blind, and provided important information regarding the warranty information.
I am thrilled that we stopped at B&D Install, and we will recommend them without any reservations, and we will return for more window coverings, as needed.
Thank you, Ian, Vaughn and Ash!

Debra L. Wood | Tucson, AZ
Great Experience

Our experience with installing three Hunter Douglas blinds has been super smooth. The sales process was not pushy at all, listening to our requirements and helping us make the right choice. The people who came over the measure obviously did a great job as the blinds all fit perfectly. And the installation team was super friendly and professional.
A great experience overall and definitely a team we will recommend to our friends in the area.

Guy Vancollie | Oro Valley, AZ
Family Owned Company Treats You Like Family

We couldn’t be happier with our B&D experience, from our first phone call with Becky, to knowledgeable sales advice from Ian, and impeccable installation from Tony and Ash. The customer is obviously #1 at B & D.

Rosemary Douglas | Oracle AZ
Great Local Company for Blinds!

We are extremely happy with the new composite blinds and room darkening blinds we purchased from B & D. Brian was awesome to work with on choosing and ordering the products, and Tony and Vaughn did an excellent job on the installation. We would highly recommend using B & D. We love to support local companies!

Rick & Cheri Darling | Tucson, AZ

B&D got my business because they (Ian) responded same day to my inquiry. Delivery was a little slow because of B&D moving office to Oracle Rd but once they arrived the installation of the new blinds went quickly and professionally. I am delighted with the result but a little annoyed that Hunted Douglas use a propietary wireless control system and not todays Bluetooth. The remote works well and I have no need to take it out of the room so I am content. Overall a great B&D experience and the blinds themselves are excellent.

Jeff Blundell | Tucson, AZ
Highly Recommend B&D Install

I am very pleased with B&D Install from start to finish. They are informative and very efficient. They clean up when the install is complete!!! They even take off their shoes prior to entering the house!!! Very thoughtful and professional. I love my new blinds and would highly recommend B&D Install.

Deborah Schwiebert | Tucson, AZ
Excellent Business!

I recently had plantation shutters made & installed by B & D Install. Ian came to the house to measure, and explained the variety of options available, and his samples helped with the decisions. His experience (and patience) were invaluable.
Installation was smooth, professional, and neat. Tony and Vaughn(?) did a beautiful job! I am thrilled with the shutters and the customer service throughout the process.
Thank you, B & D Install, for a job well done!

Judy Wilson | Tucson, AZ
Courteous, Clean, Quality

Ian did a great job of measuring and recommending blinds for my windows. The whole process was easy and pleasant from start to finish. The installers were courteous, professional and cleaned up after themselves. I will use and recommend B&D Install and Custom Blinds again!

Linda Horne | Tucson, AZ
Ian at B & D is Great!

We recently bought a house in Oro Valley and it was a complete rehab.The last thing we did was the window treatments. I was amazed at the price difference from one place to another. I had many quotes and even if the prices were in the same range it was not the same kind of product.
Ian gave us a top of the line blinds with a Great price. He was responsive to my calls/emails unlike his competitors . He is reliable, honest and got the job done is in the time frame we needed. Love,Love my blinds.. thanks Ian

Betty Leane | Oro Valley, AZ
Worth It!

I left a review on Yelp but not able to find reviews on your website. You have my permission to copy what’s below and use it as a review.
When Brian came to my house and looked at my patio door situation, he knew right away what type of shades to suggest. He spent a lot of time here as I looked at different colors and so on. I’ll be honest. The price estimate was higher than I’d received from two other companies here. However, I could tell that the quality of the Hunter Douglas Shades was superb, so I went for it. And now I’m so happy I did. The shades look beautiful, and the installation team gets a 10 rating in my book–professional and very pleasant. It was a pleasure dealing with these people, and I know that, if there is ever a problem with the shades, they will be here for me.

Jane L.
Professonal From Beginning to the End…

The initial contact arranging a date to estimate right on time…Ian gave us the estimate again right on…Had to wait a bit over two weeks but totally worth it…The install team led by Anthony Miller., right on time and the product itself is great quality….Would not hesitate to recommend and use this company again if the occasion presented itself….Totally pleased

John H. Bartlett | Tucson, AZ
Over the Top Service

This is our second transaction with B&D. Our first interaction was a repair referral from another local blind company that couldn’t/didn’t want to make the repair. The transaction was flawless and professional and the memory stuck in my mind. Post three years when my wife went blind shopping I reminded her of our first experience and I suggested she give B&D a try. B&D just finished installing blinds for the entire house and the experience was a 10 out of 10. The selection process was much more enjoyable than the wait for someone to help you big box experience and installers were fantastic. If you want the job done correctly with minimal hassle, give B&D a try. They appreciate business.

Eric H. | Tucson, AZ
Wow! Now How Easy Was That.

I called a number of Hunter Douglas specialists in town. Of all those contacted, I was most impressed by Nancy. I sent them the information from the Hunter Douglas label. I was replacing a Hunter Douglas patio door shade that was 18 years old. The sales department was able to match the fabric. I really needed to match the other HD window treatment in the room.
B&D’s price was right on track with the other HD specialists in town. I felt most comfortable with B n D from just the telephone interactions. Nancy was kind and polite, soft spoken and knowledgeable, and true to her word. No pressure, no call backs or emails. I decided to surprise them by visiting them unannounced. I met Nancy and Brian. Brian is the the owner and the B in the B n D. We sat and looked at a couple of options and I purchased exactly what I wanted. No pressure and no regrets. Anthony and Van arrived on time. They were friendly yet professional. They waited to be invited in and went right to work. They came prepared and made very few trips in and out. They worked quietly and were done before I knew it. They even asked my preferences on a few things. WOW! it was just that easy. Their instructions were thorough and they were patient with my understanding. They went over HD’s warranty. Tony was polite and professional when he presented my bill since I paid half down with my order. I knew they were very busy with other work that day, yet the did not rush or push to go. I will definitely use their services again for new blinds and especially their service and repair department for my “off brand” blinds. It really was that easy.

Patricia Moehn | Tucson, AZ
A Great Company and Experience

B and D has been great overall. From Amanda, who is so knowledgeable about your products and was able to inform and provide price quotes right on the spot and Ian with additional info when out to the house to take measurements to Tony and Vaughn when coming to install. Everyone was so knowledgeable, friendly and professional both in person and on the phone-things couldn’t have been any smoother. When I need more blinds, this is the only place that I’ll go to.

Nancy VanCase | Tucson AZ
Drapery Repurposing and Installation

I would like to commend Melissa Alejo for coming to my home to help me figure out a way to use some custom drapes from a previous home and repurpose them for a larger slider window.
She suggested adding fabric and the project turned out just great!! Tony Miller and his team came out to install using our own rod and some great brackets they brought and everything looks just great. I recommend them for any window treatment problem.
Thanks B&D!

Pam and John Hart | Tucson, AZ
Quality Window Coverings

B & D Install has touched every window in my home. This most recent one is a great design that Brian came up with while listening to my thoughts about what I wanted. Thank you for being a local family owned and run business. One receives a great personal feel as well as being treated as “very important”. I highly recommend B & D!

Teri Hess | Tucson, AZ
Soft Shades

Tony installed our soft shades yesterday. They look beautiful and work perfectly. He was so helpful, provided cleaning instructions and answered our questions. We had soft shades that were installed by the builder that Tony also kindly adjusted for us. I would use B and D Install again and would recommend without reservation.

Alan Bomwell | Saddlebrooke, AZ
Great Experience with B&D

We needed to replace our honeycomb shades on a very large window. Received estimates from a couple of companies…prices were similar. The key factor in our decision to go with B&D was Ian. He is meticulous, honest, and professional…a great representative of the company!
We were told a couple of weeks until the install, but they exceeded expectations and had the blinds ready early…even adjusted their schedule to get the job done before we headed out of town. Tony and Von did the install and it was obvious that they knew their stuff. Got the job done in no time…and very accommodating when I asked them to change out the pull cord with a lighter color. All in all, a great experience with B&D and I highly recommend them.

Jim Pirzynski | Oro Valley, AZ
Solved the “Impossible”!

After nearly a year of being bounced around from one dealer to another to try and repair a motorized blind locally, I stumbled on B&D during an Internet search. The local vendors were more interested in selling me a whole new roomful of blinds, instead of just fixing the one that had problems, I guess.
From the time I found B&D till the time I reinstalled the completely repaired blind was less than two weeks, and most of that was transit time since I’m in Philadelphia and they are in Tucson! Plus, it wound up costing a fraction of the $470 quote I had gotten from the manufacturer to “repair” the blind, which would have meant to avoid mix-matching styles I would have had to buy 8 blinds.
The service I got from Amanda and Nancy throughout was professional and responsive, including follow-up at each step of the process. I could not recommend them any higher!

Gerry Matteson | Philadelphia, PA
For Years, We Have Been Very Pleased With All of the Graber Products, B&D Services and Their Excellent Support Team.

We have dealt with B&D Install for over a decade now. This company and their team are very service oriented. We recommend them highly. We love the Graber blinds and we have them throughout our home, Verticals and a soft window shade in our living room and dining room and soft window shades in all of our bedrooms and a dining room window. We love these products and the color selections. Just recently upgraded the verticals to a new color. Our prior ones were 18 years old!. The new railing style is amazing!. Very smooth operation. An extra thank you to Jeff for a superb installation and installation coordination by Becky.

Linda Gillespie | Tucson, AZ
The Windows in My New

The windows in my new dining room were only 2-1/2 inches deep. When I called trying to locate vertical blinds that would fit, B&D Install was the only company to do a little research & call me back. Only Graber made 2-inch slats & they were available in white or ivory. I took my measurements in & they placed the order from Graber for me. The day the blinds came in, they called & scheduled a time after I would return from a trip. Later that day I received a phone call that there had been a cancellation. Did I want to have them installed in about 30 minutes? You bet I did! The installer came out & did a wonderful job, installing spacers where the windows were not quite even. I have had B&D repair many types of blinds & shades for me over the years, but this was the first time I had ordered new ones from them. I will certainly contact them when I need new ones again!

Lynda Scarbrough | Tucson, AZ
“Go to” Company for All Your Window Coverings!

We have used B & D Install for three (3) different installations. Brian and his staff are talented and can quickly help you find the product that best suits your needs. But, the buying experience is really in their professional, patient and friendly manner. From getting the measurements exactly right to the completed installation, the entire process is conveniently fast, competent and done with a smile(s). No need to go elsewhere in the Tucson and surrounding area. As always, “well done, Brian"

Dick & Ann Reich | Tucson, AZ
I Am Very Impressed

I am very impressed with Jeff. He went the extra mile, made me a part for my blind and he didn’t leave until the job was done.

Marcy T. | Tucson, AZ

I really appreciate Nancy. She is so helpful and efficient. I called other places and only got negative feed back about my verticals. Nancy was more concerned with helping me. I am so happy that I found B&D.

Barbara B. | Benson, AZ
Great Job

Brian did a great job and has restored my faith in humanity. Brian did a spot on great job and I will keep you in mind for the rest of my house.

Carol E. | Tucson, AZ
Thank You Jeff

Thank you Jeff for fixing our blinds right away. You saved us so much time and driving.

Rosemary and John N. | Tucson, AZ

Ian did a very professional job and took care to clean up after the install.

Susan R. | Tucson, AZ

Tony came out on Monday and did a great job. My shutter works like new.. Tony was nice, courteous and very knowledgeable. You don’t find many service people like that anymore. Thank you very much.

Jim T. | Tucson, AZ

I wanted to let you know how wonderful your installer Anthony was! He was very respectfull to me and my clients. He knew exactly what parts were needed to fix the issue and both the clients and I were very impressed. I appreciated the fact that he didn’t say anything poor about the previous installation in front of my clients. He was very professional, knowledgeable and overall exceeded my expectations!

Bryana L.
Great Company

When we moved to our new home we discovered one of our honeycomb shades would not work. We called other companies who would not make house calls and one suggested B&D. We couldn’t have been happier with our repair man Jeff, who fixed a very stubborn shade to work perfectly. Since then we’ve used B & D to install a remote controlled honeycomb shade for a large picture window in our bath. Everyone we’ve worked with were professional, price and workmanship excellent.

Ginger Privette | Saddlebrooke, AZ
I Recently Replaced a Mini

I recently replaced a mini blind in our guest bathroom…the product was perfect! Anthony, the installer was extremely courteous, knowledgeable and worked very efficiently!
I would not hesitate in using B & D in the future and in recommending them to my friends! Thank you for a great job!

Marie-France Isabelle | Tucson, AZ
Would Use and Recommend B&D

We received a few estimates for Hunter Douglas duette blinds and were impressed by the estimate and the professionalism of the estimator. He was prompt and impressive in his knowledge of the shades. He showed many options and went to his truck many times to show us other options. The bid was also appreciated. The turn around time was less than expected. The office staff was pleasant and cooperative. The installer was very conscientious and professional. He did a perfect job and even gave us some tips on the job. He took plenty of time to complete and we were very pleased with everything concerning the installation. Everyone wore masks which was appreciated.

Lynn Olson
Always Good Service

I have used B & D many times over the years for just installation, repairs and buying new blinds. They have always been easy to work with, and always do an excellent job. I wouldn’t buy blinds anywhere else.

Barbara Baitzer | Tucson, AZ
Customer Service

Excellent product and customer service.

Barbara Midlikoski | Vail, AZ

Great product great service. Installer was the best very professional highly recommend

Terri Ruther | Tucson, AZ
Unparalleled Responsiveness

When we first asked on-line for a service call, we got a call back within minutes. The service scheduler than called us with a date and time for the repair work. Jeff, the lead repair tech, arrived on-time. He was able to repair our somewhat dated blinds with the needed parts. Very knowledgeable, left the work area spotless. Vaughn and Ash were called to help with some of the work. They, too, were excellent. This was a great customer experience.

Evelyn Roberts | Oro Valley, AZ
I Am So Very, Very Pleased With B & D

It was such a wonderful experience from start to finish working with B & D. They truly provide and understand “real customer service”. I will definitely be contacting them for my next window treatment project.
Thank you so much to everyone at B & D.!!!
Anyone considering window treatments be sure to contact B & D before you buy. You will not be disappointed!!

JoAnn Abrahamson | Tucson, AZ
Polished, Professional Product, Service and Customer Support

Ian and Jeff took great care to provide exemplary customer service from selection through installation. The custom manufactured Hunter Douglas honeycomb Duette shades arrived and were installed just two weeks after paying our deposit. Jeff carefully installed the products, making sure to thoroughly explain the design and operation of the Ultra-Glide system.
We also received the unexpected bonus of a $100 rebate. We will definitely go back to B & D Install, Inc for our next window covering purchase.

Dale & Tracie Robbins | Tucson, AZ
Best Customer Service Experience I Have Ever Had! Outstanding!

I don’t think I have ever written a review for a company before, but I felt I had to due to the outstanding customer service I had with B and D Install. Brian, the owner of B and D Install, was the one who came out to the house and showed me different options and colors for our large picture window in the family room. He was not rushed, but patiently answered all my questions and showed me different types of blinds that I could get. We decided on a Hunter Douglas Silhouette motorized blind with a remote control that has a blackout shade behind it that could be operated in sync or separate from the more decorative blind. It was important to me to be able to look out of the window and have the tree and the blue sky coming through while still having it so the sun was not blazing in. He talked me through it so I could understand how the blind would work and what it could and could not do. He had a positive demeanor and it was a pleasant interaction.
Tony was the installer that came in. He was top notch. “I do it like how I would like to have it done in my own home” was his words as he explained why he went out of his way and did a much more time consuming process of “hiding” the cord within the wall next to the window frame and then caulking it. Not only did he expertly install the motorized blind and patiently showed me how to operate it, and set it up to for my “favorite” setting to be just where I wanted it, but he also put up a Bali blind that B and D had just repaired for me and found a colored end cap that would work better than the white one originally put on it as the manufacturer is not making the exact color as was on the blind originally. That very morning I had been raising another Bali blind in the living room and as I was pulling up the cord it broke. Tony took care of that one too! He not only found a better cord, but he also moved the cord holder up on the wall and explained that it was previously put in (not by them) so it was too taut and that is what likely contributed to it breaking earlier that day. All in all, one word sums it up: “outstanding!”

N. | Tucson, AZ
Excellent Experience

I had been shopping for window blinds for an apartment rental we have, and decided to stop into the store on Oracle Rd. I was very pleased to find just what I wanted at a better price than other quotes I had obtained. I was able to place the order and get a measurement all in the same day. The blinds arrived on time and installation was scheduled promptly. The installers arrived on time and were able to complete the job efficiently. This entire experience was excellent, and I will recommend B & D Custom Blinds to others and use them again when needed.

Joy Facio | Tucson, AZ
Excellent Customer Service!

Referred to B&D by Hunter Douglas to replace some blinds. We recently used them again for some repair work. Every time one of their reps were in our home, they were professional and very knowledgeable. The work is exceptional. In a world where Customer Service is no longer a priority for many companies, B&D goes beyond to take care of their clients. I wouldn’t use any other company. They are the Best!

Denise E Jones | Oro Valley, AZ
B & D and Hunter Douglas Made Sure It Was Done Right!

After what I am told was an unusual experience with Hunter Douglas; defective blinds being delivered more that once, Brian the owner, worked with Hunter Douglas on our behalf to make sure we were satisfied with the product we ended up with. Our new blinds are beautiful and the service we got from Brian as well as the installers was stellar! Thank you to B & D and Hunter Douglas for making sure we were happy, satisfied customers.

Brian and Lynn S. | Tucson, AZ
Exceptional Blinds with Exceptional Service

The B&D installers just left after installing our new Hunter-Douglas blinds and they did a super job. They arrived on time, quickly removed the old blinds, and efficiently installed the new blinds.All the blinds fit perfectly and work perfectly. They demonstrated the most efficient use of the blinds and cleaned up.
We had H-D blinds in our prior home but the current designs are far superior. I not only recommend H-D blinds but also recommend B&D Install as the place to shop (home visit) and then install the blinds.

Michael Fox | Green Valley, A
Outstanding Service

B&D went out of their way to repair our old vertical blinds, but they were on “borrowed time”. We ordered new ones which B&D installed. They are dependable, efficient, and do an excellent job. We highly recommend them!

Susan Werner | Tucson, AZ
100% Impressed!

We purchased a home 2 months ago that had very nice Hunter Douglas blinds throughout. The Master Bedroom had a Duette with Vertiglide that was off track and missing multiple little hangers on the top. It was very difficult to open or close, and we were pretty sure we would need to replace the blind. We contacted Hunter Douglas and they referred us to B&D Install. I contacted B&D install and scheduled an appointment, and this past Friday Jeff came out. Wow! Very knowledgeable and he does awesome work. Not only did we not need a new blind, he fixed the blind so perfectly that it works like new. I could not be happier with the service we received, and would use this company again in a heartbeat. Really really impressed. Thank you Jeff for your hard work and expertise. You are the best!

Joanne Alvarez | Tucson, AZ
Reliable Excellent Quality Timely Service

We have motorized and non-motorized window coverings throughout our home. Brian and Jeff are very helpful in addressing any needed repairs/ replacements. Most recently Brian had a rushed order ready for holiday entertaining. Much appreciation to the whole crew.

Kathryn B. | Tucson AZ
Great Repair Service!

Just wanted to let you know how satisfied we were with your repair service. Initially spoke to Nancy and Becky. Helpful and friendly. Very important but scarce in business today. Repairman Jeff was professional and did a great job. Oh and on time! Also rare qualities today. Thank you, the Spencers

Best Service Ever!

This is by far the best experience I’ve had in doing business with a retailer/installer in Tucson. From the onset to the completion of the project the professionalism of the B & D crew has been exceptional. They are true experts in their field. I love my new Hunter Douglas Blinds!

Sylvia Benecke | Tucson, AZ
Excellent Service and Install

This is such a professional organization. We had such a wonderful experience.

Richard J. Fisher | Tucson, AZ
A Very Satisfied & Happy Customer

B&D INSTALL is simply THE BEST!! EVERYONE who helped us – from Ian, who came to our house and helped us make the perfect selection for our needs, to Tony and Vaughn who did a great job with the installation – on time, no muss, no fuss, and Becky in the office who handled the deposit – was professional, polite and pleasant to work with and we are thrilled with the finished results – a Hunter Douglas Duette Vertiglide for our master bedroom arched hallway. B&D Install is a first class company and we will use them for ALL of our future window (hallway) covering needs.

Happy Customer | Oracle, AZ
Awesome Experience

Brian wrote up my original order, after we went through his sample books so I could see and feel the exact fabric/finish of the products. He is a super nice guy and very knowledgeable about the products. Tony and Vaughn installed vertical blinds at our slider, cellular shades on two large windows, and a cellular window arch all in under two hours. They are courteous and professional. All three of these young men are a pleasure to deal with. I can’t stop smiling!!
I am so impressed with B&D that I will definitely be using this company again. I would highly recommend them for any and all window treatment needs that you may have. You can’t go wrong with this company.

Debra Biggers | Marana, AZ
Very Pleased

I’ve used B&D Install for blind repairs in the past, and because I had a great experience with that, decided to use this company when purchasing new blinds for large picture windows. B&D sent a representative to my house to help me select the product that was optimal for my living room. I liked the one-stop shopping experience. Jeff installed my blinds and did a fantastic job! He took many things into consideration to determine bracket placement to adjust for things that I wouldn’t have thought about, such as low spots and high spots in carpeting that would impact the blinds if not properly placed. He stayed until all questions were answered, and he was sure that everything was back in its previous location. I’m impressed with the professionalism and courtesy of the service and would use B&D again for future blind or drapery needs.

Kathy M. | Tucson, AZ
Wonderful Service and Product!

Brian was absolutely great to work with! We love our new shades, they look great and work great. What a difference in cutting down the morning sun, but can still see the views out the windows. Would recommend to anyone! We will be back in the fall to have more installed!

Brett and Amy Ridgely | Oro Valley, AZ
Happy Customers

Tony & Vaughn did a great job measuring and then installing. Amanda was effective, efficient and knowledgeable with the ordering so we got to pick what was right for us. Totally love the Silhouette shades with PowerView on our east facing kitchen wall … they close at night, rotate to horizontal when the suns high enough for the 4″ vanes to capture the light, then open all the way before noon. They look great and work great.
Professional, courteous and competent outfit. We know where we’re going next time!

Fred & Sandra Luckau | Tucson, AZ
We Are New Residents

We are new residents of Tucson and were in need of replacing a torn blind from the previous owners. From beginning to end the process was impressive. Brian Lescarbeau was personable, professional and extremely thorough with his sales presentation. Once the product was purchased, Anthony and Vaughn, installers, arrived promptly, conducted a professional installation of the new blind, and also answered questions we had about other blinds in the home. In addition, they made any necessary adjustments to the existing blinds throughout the entire home. This is a company I would highly recommend; a wonderful experience!

Phil & Kimberly Hahn | Tucson, AZ
Awesome Blinds

Our second time purchasing our Hunter Douglass blinds from B&D!
GREAT OVERALL experience with EVERYONE in this WONDERFUL COMPANY from visiting your store to measurements and selection to installation. We really appreciate you!
Thanks so much for your AAA business

Sally Williams | Tucson, AZ
Love the Product and Professional Staff

We returned to B&D Install for a 2nd round of window coverings (additional rooms in our house). The sales call with Ian was great. Efficient, good recommendations and easy to select from the great Hunter Douglas choices. We did two slides and two windows this time. Tony and Vaughn were the installers and they were EXCEPTIONAL. Their attention to the minute details were a priority. Left everything neat and tidy and wanted to be assured we were happy with everything. We’ve never experienced such quality of product, sales and workmanship from a company. Thank you!

B & B Wray | Green Valley, AZ
Exactly What I Wanted

It was such a pleasure to work with this company. Each of the staff members were courteous, helpful and professional, from my first inquiry at the showroom to a follow up call after installation. Melissa A. used her background as a designer to help me decide on the right product, the right color and the correct installation. Ian and his assistant were careful to install the PowerView shades perfectly and assured I was 100% satisfied before concluding the job. A follow up phone call from Melissa regarding my satisfaction with the product and service further exemplifies the professionalism of this company.
I hope to be able to do business with B & D Install in the future and I highly recommend this company to anyone considering enhancing their home with beautiful shades.

Sherry Daniels | Tucson, AZ
Above My Expectations

Thank you Brian for a really wonderful experience! From start to finish it was about us, the customer. I was so pleased with the the referral to Designlines as well. You both worked so well together and the finish is absolutely the look I wanted. After visiting your showroom I realized I had done business with you about 10 years ago when I needed wooden blinds restrung. I was thankful then & I am thankful again to have found integrity, professionalism, and fairness in the business community. Our new Hunter Douglas window treatments are a great investment in our home & so much lovelier than I expected.

Debby Saxton | Sahuarita, AZ
Loved the Service!

I looked online when needing a new set of verticals for my sliding glass door and found B&D who had great reviews on their site. I happened to be in their area the next day and stopped by the shop. We arranged for them to come by my house the next day with samples and to measure. Ordered what I wanted and when they came in Ian came to my house and had the old ones down and new ones up in less than half an hour. From the moment I stepped into their shop til the moment Ian left, everyone I encountered in person and on the phone were courteous and professional. I will certainly be recommending this company!

Debbie Connell | Tucson, AZ
Two Huge Thumbs Up!

From project start to finish, the B&D team demonstrated the qualities of expertise, professionalism, and a determination to meet their high standard of service. My project included the installation of six Hunter-Douglas roman shades with the PowerView option. Though PowerView adds to the bottom line, I am more than glad I chose it. I’m able to remotely program the opening and closing of the shades using a user-friendly app on my iPad. And, one of the unexpected benefits I’m enjoying is the clean look … there are no dangling cords to distract the eye or deal with for safety purposes. I highly recommend B&D to anyone in need of blind repairs or considering new window treatments. Their website says, “We are committed to providing the best possible service available.” Thanks, B&D – mission accomplished above and beyond the call!

Jude Ellis | Tucson, AZ
The Best in Tucson

I highly recommend B & D Install. They have a very professional sales, installation and repair staff. I’ve personally used B &D Install for years and will continue to use them for all my window covering needs.

James Biggers | Tucson, AZ
Great Experience!

From selection of shades for my home through the installation, Brian, the owner, and the people I came into contact with at B & D provided excellent service. They were knowledgeable, patient, personable, professional, efficient and can think out of the box when the situation calls for it. My experience with B & D Install was 5 Star throughout. And, the end result is terrific!!!!! The shades are a perfect application for my situation and they have exceeded my expectations in terms of function and the beautiful impact they have on my interior environment. I highly recommend B & D Install.

Laurie Eppard | Patagonia, AZ
These People Are Fabulous to Do Business With Always!

I have used B & D Install for years for my own personal blind repair. I recommended them to my daughter who accompanied me to their shop when she was doing her remodel. She immediately decided to use B & D for her new blinds. I was looking for ideas for my newest apartment complex clubhouse and called Brian to come out. The selection was extensive, the timing was perfect and the end product was amazing! I am going to use them for all new blinds in my home now.

Patty McCallister | Tucson, AZ
It Was an Absolute Pleasure

It was an absolute pleasure dealing with such clean and professional people. Very pleased with your services.

Wendy D. | Tucson, AZ

WOW! I needed help with installing two sets of blinds but needed the hardware to hang them. I went to B and D Blinds and the staff was sooooo nice and helpful. I had a horrible experience with another blind store so was a fearful but after going to B and D Blinds, in less than 5 minutes they provided the hardware I needed, amd explained how to install the brackets. I am a wannabe handy lady so they had three different visits from me to explain the steps needed. So helpful and patient. I put the first set of blinds up in less than 30 minutes – and I am so proud! Without the B and D staff, I could never have done it. THANK YOU!

Linda S. | Tucson, AZ
Great Experience

I wanted you to know how pleased I was with Ian and Tony. They were professional, and the best I’ve worked with. I can’t say enough about how pleased I am. If you ever need a reference I would be happy to give one. I have had a great experience working with B&D. Thanks for the great work!

Ken L. | Tucson, AZ
Appreciated the Service

Ian did a great job installing my blinds. I really appreciates his service.

Gina G. | Tucson, AZ
Tony and Jeff Were Excellent

Tony and Jeff were excellent. I also would like the owner to know what great service I received from Becky and Nancy. I am very happy with the service I received from B&D Install.

Sandra E. | Tucson, AZ

I am very impressed with your company. I have used your services before and I am always impressed with how courteous and prompt your employees have been. Both Jeff and Ian came out to the house and were neat, efficient and clean. Just in case you don’t receive the good reports, I wanted you to know that I appreciate your company.

Carol H. | Tucson, AZ
Highly Recommend!

B and D came to our house to re-install the blinds previously installed by “professionals”. Not just did they get them installed, they repaired the damage left by the previous installer. Highly recommend!

Robert R. | Marana, AZ
Best Service

We had the best service ever! And they were able to repair our RV blinds in no time.

James K. | Tucson, AZ
We Think Very Highly of the Firm

We have been customers of B&D install for over a decade. We have purchased blinds and had technology maintenance service from the company. We think very highly of the firm and appreciate their knowledge, reliability, helpful suggestions, professionalism and service availability.

Kathy B
Extraordinary Customer Service

Extraordinary customer service. Prompt, friendly and knowledgeable. We were so pleased with our first experience, we just placed a second order. Highly recommend.

Paige K
Don't Go Anywhere Else

Whole house custom blinds project. Superb customer service from start to finish. Outstanding project delivery. Brian and his team are professional, courteous and do what they say. Don't go anywhere else for your window treatments.

Jorge D
Excellent Product, Superb Customer Service

Excellent product, superb customer service. Could not be happier with the whole experience. Knowledgeable and personable attention from selecting blinds until they were installed to our complete satisfaction. Very refreshing to find a company that does it all so well. I am a very picky and attention to detail oriented and I could not find fault with the final product. Any changes/issues along the way were handed without question. A hearty BZ to the whole B&D team.

Brad K
Very Diligent and Precise in Their Work

Vaughn and Anthony came on time and were very diligent and precise in their work. Vaughn explained how to open and close the blinds. They took away the old draperies and rods and worked in a timely manner. Great job, well done.

Judy Lenzini

I now have every window and door with a B and D custom blind. My first installation was in 2019, another in 2020 and now in 2021. From the initial visit from their design consultant to final installation, the process has been consistently professional, with timely deliveries, accuracies and flawless installation. The product, whether for patio doors, kitchen door or windows, has done well with heavy use over time. If I had more windows or doors, I would definitely go to B & D again.

Faith Barry
Efficient and Easy!

I wanted to pass along our thanks and compliments to your fine company. Vaugh was efficient and easy to work with. He left our home spotless. There was one issue with one of the vertiglide door coverings. He pointed out that Ian had written it correctly during measuring but the product was received from Hunter Douglas with the stack on the wrong side. He mounted it for now and promised to resolve the matter and come back with a correct one. This has been an excellent experience from first contact through today. Thank you! John & Eileen Luellen Green Valley, AZ

John Luellen
The Great Service Continues!

A long time happy customer of B&D, the great service continues! Ashtin kindly and immediately made a quick fix to my blind when I brought it into the store. I didn't have to leave it there for repair for weeks with no cover for my window.
Thank you!

Courteous, Professional, Informative and Efficient

The sales representative, Melody Miller, and the installation technician, Jeff, were courteous, professional, informative and efficient. I was kept informed of the delivery and installation schedules. They demonstrated the usage of the products and Jeff was very thorough in his explanations of setting up the remote control. It was a pleasure doing business with B&D Custom Blinds and I am very pleased with the look and operation of the Hunter Douglas Applause Powerview Gen3 blinds.


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